Technical Specifications

Las Colinas Technical Specifications

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Technical Specifications »

Security:
24 / 7

Phone:
972-541-1312

TX License: 
B05659

safety@lascolinas.org

THE LAS COLINAS ASSOCIATION:  ALARM MONITORING TECHNICAL SPECIFICATIONS

 NOTICE: These specifications are current as of March 22, 2018 and are subject to change by The Las Colinas Association (LCA) at anytime without prior notification. All members, tenants and their installers are responsible for obtaining any updated specifications from LCA as necessary. These can be obtained at https://lascolinas.org/technical-specifications/  or by calling LCA’s office to request. LCA’s alarm center is listed by Underwriters Laboratories (UL) to provide alarm monitoring. LCA monitors burglary /intrusion, police / panic and fire systems. Staff strives to have data forms (Agreements) entered the same business day, however please allow up to seven (7) business days when submitting. Please contact LCA’s Security Services for account status before scheduling work.

  1. General Requirements:
  2. All location alarm equipment must be installed by a Texas State licensed alarm company before LCA’s alarm monitoring center will monitor. Selection of a company to install or maintains a member’s system is the member’s choice; LCA will not recommend any company. The member can call LCA for current phone numbers of licensed companies working in the area, however these are not recommendations on behalf of LCA.
  3. Alarm systems must adhere to all local City and State rules, ordinances, regulations, building, electrical, and fire codes as well as any other proper construction procedures.
  4. Any system considered a fire system must be certified by a licensed fire alarm company. The licensed fire alarm company is responsible for seeing that the member’s system complies with all applicable NFPA codes and local regulatory standards as interpreted by the local authority having jurisdiction; the City of Irving Fire Department. LCA will not provide any interpretation regarding regulatory codes. All fire alarm systems must be programmed to send in a self test signal to the monitoring center, as code requires. Should a commercial fire system fail to test for a prolonged period or should LCA have reason to believe communication has ceased between a system and the monitoring center; LCA may notify the Irving Fire Department. NOTE: Anytime a fire system test is requested for a period of over six (6) hours, the request may be included on a log sheet forwarded to the Irving Fire Department at their request.
  5. Alarm system signals may be transmitted through the following methods: (1) Phone line (POTS) (2) Digital phone service (DSL) Please note: LCA cautions members from using a VoIP (Voice over Internet Protocol) method of alarm transmission. VoIP is not, at this time, fully regulated by the Federal Communications Commission (FCC) and has proven to have transmission problems from time to time. (3) Internet IP (with T-Link or similar device compatible to LCA’s monitoring equipment) NOTE: T-Link 150’s are not (4) Cellular (GSM) with special set-up through member selected alarm company / third party, for which Member is responsible for all fees / costs. (4) AES Mesh Radio set-up through a verified AES certified / State Licensed alarm company, using AES alarm radios with LCA’s unique frequency.

Always advise your phone / IP (internet) provider of your monitored alarm system before changing your service.

  1. If using a DSL service on the same phone line used for the alarm system, it is the member’s responsibility to contact their alarm maintenance company about obtaining any necessary splitter/filter for that line.
  2. Ten (10) digit dialing is mandatory in the City of Irving. Installed equipment requiring telephone line transmission must be compliant.
  3. False Alarms are tracked and if deemed “excessive”, LCA may cease monitoring the location. It is the member / owner’s responsibility to keep their system in good working order and to provide LCA with current contact information. A minimum of two (2) contact phone numbers for the member or someone the member selects as responsible for the location, is required. Contact list updates must be provided a minimum of every twenty-four (24) months or whenever changes to the current list occur. These changes must be submitted on an LCA Agreement Form as applicable These forms are available by contacting LCA or at our website lascolinas.org
  4. The City of Irving requires an alarm permit be filed by the owner of every alarm system. This permit is required for response by the Irving Police per City ordinance. LCA has the right, per its By-Laws, not to monitor locations without a valid alarm permit on file with the City. It is the member’s responsibility to obtain this valid permit number and to supply it to LCA. Members can contact the City’s Permit vendor at 1-855-694-8282 for further information on obtaining a permit, registering online for your City permit or City alarm requirements, visit the City’s website: https://cityofirving.org/1288/Alarm-Users-Information
  5. Equipment and Signaling:
  6. Alarm system equipment, at the member’s site, must be capable of communication with LCA’s receiving equipment consisting of DSC / Sur-Gard System III Receivers and AES IntelliNet 77051 Receivers. Specific receiver formats, speed, handshake, and account availability must be obtained by calling the Security Department during business hours (8am – 5pm Monday thru Friday) at (972) 541-1312. This is to be done by the alarm maintenance or installation company only; information on account specifics will not be provided to the Member as technical system questions must be answered to obtain /determine.
  7. Restoral signals are ONLY accepted on commercial Fire System installations. Openings and Closing signals are NOT accepted for any installation. LCA will NOT track openings and closings nor will we cease response based on any type of “Cancel” signal transmission without prior written agreement.
  8. Timed “Self / Auto” Test signals are required from all member alarm systems and should be sent as follows: Commercial Systems– A daily fire timed test signal is required, by the Fire Marshall, on all commercial fire systems. Other commercial systems, i.e. burglar alarm, may send timed tests weekly. Residential / Multi-Family individual unit Systems- A weekly or monthly timed test signal may be used for residential burglary alarm systems. NOTE: All burglary alarm systems with fire equipment attached, including keypad fire buttons, require a timed test per the State Fire Marshall. If a residential / multifamily unit system is considered a fire alarm system; the system must test daily.. If a Member wants their alarm system to self-test more frequently than suggested above; they may contact LCA’s Security Services Department. It is the member’s responsibility to test their alarm system as required in order to continue to be considered as active.
  9. One individual communicator must be used at each multiple or single-family dwelling unit. An individual phone line and / or transmission method is required for each multi-family unit. A fire system for an entire multi-family building is an exception to this only if approved by the Irving Fire Marshall / Department.
  10. As of January 1, 2007, the State of Texas requires all systems installed or replaced to meet the American National Standards Institute (ANSI) and the Security Industry Association (SIA) CPO-1 alarm system standards. Per this State Law, LCA will not knowingly monitor any newly installed or replaced alarm system that does not meet these standards.
  • Installation Requirements:
  1. LCA will issue a receiver phone number, applicable IP address and / or required monitored account number, only after a properly filled out LCA Agreement information form is on file for the location to be monitored. A valid City of Irving permit number must be obtained and provided by the member before they begin use of their alarm system. LCA’s Agreement information forms can be obtained from LCA’s office, its web page, faxed or emailed upon request.
  2. For new alarm “set-ups”: Call LCA Dispatch at (972) 541-1312, during normal business hours (Monday – Friday: 8:00 to 5:00) to place a system on test prior to work. Any alarm installation work after hours must be approved by LCA at least 24 business hours in advance. To place an account on test; installers must provide an assigned Personal Identification Code (PIC)/ Password issued to their alarm company or their assigned State of Texas License number to allow for verification. The member /resident/manager may call and use their selected verbal code (PIC) if necessary. Alarm companies may be asked to supply their State license number at any time. LCA has the right to delay or stop the connection of any alarm system by a company without a valid Texas State license. If the license number cannot be verified immediately, there may be a delay in allowing the connection for LCA monitoring.
  3. All alarm system work requires the system to be tested upon completion. After testing equipment and sending in signals, installers MUST call LCA Dispatch to verify the signals at 972-541-1312. WARNING: Unless the installer tests in signals and calls back for verification of signals sent during new system installations, the system may NOT be considered completed for monitoring and may not be responded to by LCA Dispatch or Patrol until completed.
  4. The installation company MUST furnish complete alarm signal zone information, at or before the time of connection to LCA’s alarm monitoring center. Failure to provide zone information as required may mean that the location is not placed into service for monitoring until received.

    Las Colinas Association   3838 Teleport Blvd     Irving, TX 75039    Dispatch: 972-541-1312     Fax: 972-541-0292

Security Services Email: safety@lascolinas.org